FAQS

You can book via email by completing the online form in the contact section.

We will contact you within 24hrs.

Yes, what you see on our website is the final price.

None whatsoever.

Following payment, you will be e-mailed a confirmation voucher with comprehensive booking details therein. Payment made will be clarified and clearly explained.

The tour meeting point info plus maps are included in the voucher. Please print your voucher and bring it with you at the start of the tour.

Please refer to our cancellation policy under our Service section.

We insure that our guides are all fluent and articulate English speakers.

All our tours operate Rain or Shine!

For our private tours, a company representative will be waiting for you holding a sign with My Italian Getaway written on it. For our regular tours all information are included in the voucher. Please print your voucher and bring it with you at the start of the tour.

Yes! When entering religious sites anywhere in Italy you need to cover shoulders, stomachs and knees out of respect. We also suggest comfortable walking shoes.

Please contact us as soon as you realize you lost your voucher and a copy will be provided.

All our regular group tours are in English only! We can arrange tours in other languages, but only on a private basis.

Amendments or changes to your reservation have to be sent via e-mail at info@myitaliangetaway.com . Remember to quote your name, name of the tour and date of the tour you wish to modify and your voucher number.

Our Internet site uses the SSL encryption protocol to guarantee secure transactions and complete confidentiality.

We require your name, address, credit card number (mastercard or visa) along with expiry date and security code (last 3 digits code on the back of your card), the name of lead traveller and participants on the tour. Also a contact phone number while in Italy is highly recommended as well as your hotel’s name and address.

t makes much more sense to reserve via the internet. We cannot take reservations over the phone.

In this case you may send us an e-mail at info@myitaliangetaway.com with the type of service you require , exact number of participants, age and number of children , date or period in which you wish to travel.

Because of the numerous tours we offer it is not possible to specify in any of our tours if it is wheelchair friendly. We recommend you to contact us to check with us which are the most suitable tours for you.

It is important when cancelling a tour you provide your name, tour name and date of the tour you wish to cancel and mostly important to us is your reservation number. Cancellation can be made via e-mail at info@myitaliangetaway.com , your reservation will be cancelled and we will provide a cancellation number for your records. Credit card refunds will be made according to our cancellation policy.